Night Times Beds and Sofas
Effective Date: September 12, 2025
Night Times Beds and Sofas is dedicated to providing quality merchandise that is of a high standard to all of our customers.
What Do You Need to Know?
Changed Your Mind?
You may return your item within 14 days from your purchase date.
In line with our returns policy, your item(s) need to be:
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Unopened
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Unused
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In its original packaging (with the tags)
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In a resalable condition
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With its proof of purchase
You’ll also need to return any free items that came with the product.
14 Day Satisfaction Guarantee
We believe you will love our products – we go above and beyond to ensure we design and build items that will fit perfectly in your home and with your style.
We do understand that at times, a product may not be what you expected. In these cases, please review the following terms and conditions of all change of mind returns.
Please note, we aim to represent the coloring of all products as accurately as possible on our website. If you are concerned about what the sofa might look like in your home, we can send out free fabric and leather samples.
What fabrics and leathers will look like in your home will be affected by:
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Natural light
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Artificial light
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The color of lighting in your space
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Any décor you may have
If you choose to return a product because the fabric doesn’t look how you hoped in your space, this will be considered a change of mind return, not a product issue, and all below terms and conditions apply.
Change of mind returns are in addition to your rights under the laws of England and Wales.
The Return
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We must be notified of your intent to return the product within 14 days of you receiving your delivery.
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You must contact us within this period to be eligible for a change of mind return.
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You will need to arrange the return of the goods to our warehouse.
If you wish for us to collect the items, a collection charge will apply. A quotation will be provided within 24 hours of your request. The collection charge must be paid before we can arrange the collection.
Please familiarize yourself with these terms and conditions before requesting a return.
Order Cancellation
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To cancel an order of stocked items and receive a full refund, we must be notified before the items are dispatched from our warehouse.
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We will aim to process your refund as soon as possible after receiving your notification.
If the items are cancelled after dispatch (within 24 hours prior to delivery), a delivery charge of £80 will be applied. This charge is non-refundable.
Custom size made sofas cannot be returned or cancelled once production has started.
Custom Colours
Any of the following colours are considered to be "Bespoke" or "Custom Colour." Therefore, once production has started, they cannot be cancelled or returned.
Bespoke Colours:
Bourneville, Burnt Orange, Cerise, Claret, Green, Lilac, Lime, Mole, Mustard, New Teal, Olive, Pink, Red, Sky, Teal, Turquoise, Apple, Beige, Denim, Duck, Mocha, Orange, Pink, Shark, Taupe.
Refund Process
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Once items have been returned to our warehouse, they will be inspected.
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Provided everything is in good order, we will process your refund, minus the original delivery charge.
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Refunds can take between 3–5 working days to process.
Contact Us
If you have any questions or concerns about Night Times Beds and Sofas refund policy, please do not hesitate to contact us via our website or by email:
📧 nighttimebedsandsofas@gmail.com