Frequently Asked Questions
What should I do if I receive wrong or defective items?
In such cases, we recommend that you immediately contact our customer support to notify us. We will then schedule the return of your product for a free-of-cost exchange.
How much are your delivery charges?
We offer free and fully insured furniture delivery all across the mainland UK. We have partnered up with a reliable logistics company to ensure smooth and timely delivery.
Are you offering shipping outside the UK as well?
No, we are currently not offering international deliveries. We only work within the UK.
What if I need to cancel or change my order?
You can contact us within 12 hours of placing your order to cancel it or make any changes.
What customisation options do you offer for beds?
We offer several customisations for beds, including: Headboard height, Fabric type and colour, Bed size and Split headboard.
Can I add a storage compartment to my bed?
Yes, you can opt for optional ottoman storage for your bed. We use a gas lift mechanism for ottoman storage to ensure easy lifting and soft closing.
How long will you take to deliver my bed to my home?
Typically, we take around 7-10 business days to deliver a bed. However, this timeframe can be hampered due to force majeure.
Do your beds need to be assembled after delivery?
Yes, you will need to assemble the bed. However, our beds are highly easy to assemble and come with complete assembly instructions.
Can I also buy a mattress with my bed?
Yes, we offer different premium-quality mattresses that you can choose to buy while placing your order.
What is your average delivery time for sofas?
Our average delivery time for sofas is 14-20 days. We offer fast and efficient delivery all across the UK.
What type of sofas do you offer?
We offer a range of sofas, including corner, U-shaped, single, double, and three-seater sofas.
What are the upholstery options for your sofas?
You can choose from teddy boucle, plush velvet and naple for your sofas.
Do you offer returns and exchanges on sofas?
Yes, we offer returns and exchanges on our sofas. You can read our complete return and exchange policy for more details.
Can I customise the fabric and colour for my sofa?
Yes, you can customise the fabric and colour of your sofas while placing your online order.